Cookie Policy

Effective: May 25, 2018

Background:

This website (https://infinity.health, https://support.infinity.health, https://app.infinity.health, https://api.infinity.health) ("Our Site") uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

Table of contents

1. Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

"Cookie" means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

"Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation ("GDPR");

"personal data" means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation ("GDPR"); and

"We/Us/Our" means Infinity Health Limited, a limited company registered in England under company number 08783651 whose registered address is 35 Ballards Lane, London N3 1XW.

2. Information About Us

Our Site is owned by Infinity Health Limited, a limited company registered in England under company number 08783651 whose registered address is 35 Ballards Lane, London N3 1XW.

Our Data Protection Officer can be contacted by email at [email protected] or by post at Data Protection Officer, Infinity Health Limited, 45 Circus Road, London NW8 9jH.

3. How Does Our Site Use Cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We do not allow any third party Cookies on our Site.

All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests.

Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

  • Cookies on Our Site are not permanent and will expire as indicated in the table below.

  • For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy https://infinity.health/legal/

  • For more specific details of the Cookies that We use, please refer to the table below.

4. What Cookies Does Our Site Use?

The following first party Cookies may be placed on your computer or device:

Name Provider Purpose & Type Strictly Necessary Expiration time
_ga Google Analytics Used to distinguish visitors Yes 2 years
_gid Google Analytics Used to distinguish visitors Yes 24 hours
_gat Google Analytics Used to throttle request rate Yes 1 minute
__utm* Google Analytics Used to distinguish visitors, sessions and marketing campaigns Yes 10 min - 2 years

and the following third-party Cookies may be placed on your computer or device:

Name Provider Purpose & Type Strictly Necessary Expiration time
Intercom-* Intercom Used to distinguish visitors and support conversations Yes 20 years
__cfduid Cloudflare Used for security and threat detection purposes Yes 1 year

Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

The analytics services used by Our Site use analytics Cookies to gather the required information.

The analytics services used by Our Site use the following analytics Cookies:

Name Provider Purpose & Type Strictly Necessary Expiration time
_ga Google Analytics Used to distinguish visitors Yes 2 years
_gid Google Analytics Used to distinguish visitors Yes 24 hours
_gat Google Analytics Used to throttle request rate Yes 1 minute
__utm* Google Analytics Used to distinguish visitors, sessions and marketing campaigns Yes 10 min - 2 years

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow and/or deny different categories of Cookie that We use.

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

The links below provide instructions on how to control Cookies in all mainstream browsers:

We may alter this Cookie Policy at any time. If We do so, details of the changes will be highlighted at the top of this page. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

7. Further Information

If you would like to know more about how We use Cookies, please contact Us at [email protected]

For more information about privacy, data protection and End-User License Agreement, please visit the following: https://infinity.health/legal/

Last updated 24th May 2018.