Free tools to support the NHS

Complex Discharge Team at London North West University Healthcare NHS Trust to adopt Infinity’s digital care coordination platform

25th September 2020

London North West University Healthcare NHS Trust has announced that the Infinity platform will be adopted by Northwick Park Hospital’s Complex Discharge Team in a transformation project replacing an outdated database and paper lists.

The digital task management platform enables staff to log, share and coordinate their work in real-time, and will reduce reliance on phone calls, instant messages, and paper notes to share information.

Northwick Park Hospital’s Complex Discharge Team looks after approximately 6,000 patients a year, whose circumstances mean that leaving hospital is not straightforward. This might be because a patient needs to be cared for in a nursing or residential home, is homeless, or requires services from the local authority or others. The Complex Discharge Team works closely with organisations outside the trust to ensure that when patients leave hospital, they go to the right place for them. 

Using Infinity will give staff real-time information about patients, making it easier to coordinate work and share updates appropriately. Staff will be able to access Infinity from anywhere using their smartphone, tablet, or desktop computer, making it much more practical than the existing paper and database system.

This project is the fifth between the trust and Infinity Health.

London North West University Healthcare NHS Trust’s Interim CIO, Robbie Cline, said:“We are grateful to Infinity Health for this platform, which will help us improve this very challenging and complex part of patients’ journeys from inpatients back to the community. Having a trust-wide view makes it seamless for the service and releases time back to care.”

Infinity Health’s CEO, Elliott Engers, said:“Winter is on the way and the NHS is seeing more complex patients than ever, so it’s fantastic to see trusts finding and embracing new ways to build capacity and free up beds as efficiently and safely as possible. This project will help LNWH manage their complex discharge caseload effectively, getting patients to where they need to be more quickly, and ensuring the trust can continue to provide care for every patient that comes through the door.”

Additional information