Shelia Glenn on the NHS’s most ambitious outpatients project
Watch again: Shelia Glenn, Operations Director for Transformation and Integration at NNUH joined Elliott Engers, CEO of Infinity Health, and Dr Jo Garland, Clinical Director of Infinity Health, to discuss how NNUH’s work with Infinity Health and DrDoctor has taken its efforts beyond standard outpatients approaches, enabling digital PIFU lists to be linked up with patient assessments.
Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH) is currently operating one of the NHS’s “most ambitious” outpatients transformation pilot projects in its move to meet national targets of moving 5% of patients onto a Patient Initiated Follow-Up (PIFU) pathway by 2023.
The project, which has rolled out a digital PIFU service across specialities, is already benefiting more than 2,000 patients in 17 specialties who can request a follow-up appointment when they need one rather than having appointments at fixed intervals in their care.
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Watch: Sheila Glenn joins Elliott Engers and Jo Garland to share insight and learnings from the NHS’s “most ambitious” outpatients project
Infinity makes the pathway suitable for a larger cohort of patients. The solution has been integrated with the trust’s patient administration system (PAS) to send monitoring and assessment forms to the appropriate patients. Clinicians use Infinity to efficiently review these assessments and prioritise patients safely. They can also identify patients that haven’t completed assessments, helping to manage the risk of patients not following-up when needed and ensuring those that can’t engage are catered for.
