Prioritise and manage waiting lists for care, monitor patients whilst they wait, and coordinate care once active treatment begins
Embed digital PIFU in outpatients
Infinity is used for Patient-Initiated Follow-Up (PIFU) as part of outpatient transformation, allowing NHS organisations to validate, prioritise, and manage waiting lists for care. The platform integrates with assessment forms and remote monitoring devices so patients can be monitored whilst they wait.
Task management allows care to be coordinated efficiently once a patient enters a clinical pathway and begins active treatment.
Benefits
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Understand your waiting list
Teams can see and understand the full picture of their waiting lists, and segment by speciality, required procedure, geographical location, referral status and more.
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Review and prioritise patients
Staff can easily review, prioritise, and assign patents requesting appointments to the correct hospital department.
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Identify non-engagement
Clinicians can easily identify non-engagement and contact patients, reducing the risk of them being lost to follow up.
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Remotely monitor and assess patients
Patients can complete and submit assessment forms reporting on their condition, which can be seen in Infinity and reviewed by clinical teams.
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Clinical task management
Tasks for patients can be created and managed based on standard patient pathways and assigned to appropriate teams. Automations can move patients to the next stage.
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Monitor demand, capacity, and delays
Managers and clinicians can see how many patients are at each stage of each pathway and understand where it may be possible to reallocate resources.
Personalised follow-ups at NNUH saves 29,000 outpatients appointments in one year
An NHS England pilot at Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH) to give patients more flexibility over their follow-up appointments is now benefitting over 30,000 patients. Embedding Patient Initiated Follow Up (PIFU) in outpatients is enabling a personalised approach to follow-up care and has avoided 29,000 unnecessary appointments in one year.
