London North West University Healthcare NHS Trust has announced that the Infinity platform will be adopted by Northwick Park Hospital’s Complex Discharge Team in a transformation project replacing an outdated database and paper lists.

The digital task management platform enables staff to log, share and coordinate their work in real-time, and will reduce reliance on phone calls, instant messages, and paper notes to share information.

Northwick Park Hospital’s Complex Discharge Team looks after approximately 6,000 patients a year, whose circumstances mean that leaving hospital is not straightforward. This might be because a patient needs to be cared for in a nursing or residential home, is homeless, or requires services from the local authority or others. The Complex Discharge Team works closely with organisations outside the trust to ensure that when patients leave hospital, they go to the right place for them.

Using Infinity will give staff real-time information about patients, making it easier to coordinate work and share updates appropriately. Staff will be able to access Infinity from anywhere using their smartphone, tablet, or desktop computer, making it much more practical than the existing paper and database system.

This project is the fifth between the trust and Infinity Health.

“Winter is on the way and the NHS is seeing more complex patients than ever, so it’s fantastic to see trusts finding and embracing new ways to build capacity and free up beds as efficiently and safely as possible. This project will help LNWH manage their complex discharge caseload effectively, getting patients to where they need to be more quickly, and ensuring the trust can continue to provide care for every patient that comes through the door.”

— Elliott Engers
CEO and Co-Founder
Infinity Health

“We are grateful to Infinity Health for this platform, which will help us improve this very challenging and complex part of patients’ journeys from inpatients back to the community. Having a trust-wide view makes it seamless for the service and releases time back to care.”

— Robbie Cline
Interim CIO
London North West University Healthcare NHS Trust

Notes to Editors

Contact:
- Rose de Mendonca, Head of Communications, Infinity Health | [email protected];
- LNWH Communications Team | [email protected]
The project went live on 23 September 2020
The previous projects between LNWH and Infinity Health include:
- Portering in Northwick Park Hospital’s Emergency Department: https://www.lnwh.nhs.uk/news/health-advisor-to-pm-and-national-digital-leaders-visit-the-trust-1673
- Care coordination in the STARRS team: https://www.lnwh.nhs.uk/news/tech-partner-offers-hospital-team-digital-revolution-1747
- Portering in Ealing Hospital’s Emergency Department: https://www.lnwh.nhs.uk/news/to-infinity-and-beyond-2152
- Expansion of portering at Ealing Hospital to three wards
Infinity Health’s mission is to make handover and task management in health and care safer and more efficient, and to improve care coordination and patient flow. It is currently offering its tools for free to NHS trusts until the end of 2020, with the aim of alleviating some of the pressures faced by staff in the wake of the COVID-19 crisis. Find out more here: https://infinity.health/nhs-covid-19/